Refund Policy

Last updated: October 2026

This policy explains when you can get a refund for purchases made on Joblex (https://joblex.ng), including plans, paid job listings and apply passes.

1. Plans and paid job listings

• Once a plan or paid job listing has gone live, the fee is non-refundable, because the listing is published and visible to users.
• If you were charged twice for the same purchase, or a payment succeeded but the item did not activate, contact us and we will refund the duplicate or fix the activation.
• If we cancel a listing because it breaks our Terms, we do not refund the fee.

2. Apply passes and application packs

• An apply pass that has not been used to apply for any job may be refunded within 7 days of purchase.
• A pass or pack that has been used, even partially, is not refundable. Unused applications on a timed pass are not refunded, but the pass remains valid until its end date.
• Promo codes that were applied reduce the amount paid. Refunds are issued for the amount actually paid.

3. Manual payments

Bank transfers and other manual payments are reviewed by our team. Refunds for approved manual payments are returned to the original bank account where possible, and may take 5 to 14 working days to reflect.

4. How to request a refund

Email support@joblex.ng with your account email, the order or transaction reference, the date of purchase and the reason for your request. We aim to respond within 5 working days.

5. Processing

Approved refunds are returned using the original payment method. The time for funds to appear depends on your bank or payment provider.

6. Changes

We may update this policy. The version in force on the date of your purchase applies to that purchase.

Joblex
Discover tailored opportunities for job seekers and top talent for employers